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Typical case
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Business Contact
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Service Commitment
Return:
According to the national "new three guarantees" regulations, if the user has performance failure after purchasing the machine, the product can choose to return, replace or repair the machine within one week from the date of sale, and can choose to replace or repair the machine within 15 days. The conditions for changing and returning machines require that the machines and tools are not damaged and the accessories, random data and packaging materials are intact. (Note: Custom machines do not enjoy the policy of returning machines and changing machines)
Warranty period:
All products produced by our company can enjoy a one-year warranty once they are sold. The warranty period shall be calculated from the date of sale of the product, and any failure of the product during the warranty period shall be exempted from all maintenance fees (except for damage caused by improper use, unauthorized opening and packing, natural disasters, etc.).
Repair:
All products sold by the company provide life-long maintenance services, and product repairs beyond the warranty period will be charged appropriate materials and labor costs. A three-month warranty period is provided for the failure of the repaired product. If the same failure occurs in the product, the repair fee will be waived within three months.
Freight:
The freight for the shipment of the customer's maintenance products to the designated maintenance place shall be borne by the customer, and the freight for the shipment to the designated place shall be borne by the company during the warranty period, and shall be borne by the customer outside the warranty period, and the freight and maintenance costs shall be paid together.
Maintenance commitment:
The company promises that any product maintenance time in the company's after-sales service department is: complete within two working days after receiving the maintenance product, the maintenance includes fault maintenance and performance verification. Under special circumstances, such as lack of maintenance parts, difficult failures, etc., may be appropriately extended, but the reception staff must explain to the customer.
Performance qualification:
Any product returned to our company for maintenance will be sent to the verification department for verification after the fault is removed to determine whether the maintenance product meets the technical specifications of the product. After the verification, the company will not provide the corresponding test report, and the verification time is included in the above promised maintenance time.
Communication requirements:
Any returned products must first confirm the cause of the defect with the supplier before returning, and then fill in the fault phenomenon and cause clearly in the warranty manual. (The warranty manual must be sent back together with the product for warranty)
Special Notes:
Please be sure to back up the information and data that you think are valuable in time before receiving the service to ensure that the relevant data is complete after the product or component is replaced. Songmei Company is only responsible for the maintenance and testing of the product, and will not provide any data recovery and backup within the standard service scope. Matsumoto and its certification services are not responsible for damage or loss of data, programs, storage media.
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Contact Information
Contact us:400-600-6841/0571-87758525
After-sales service:0571-87758528